EchoBook
Support
We’re here to help merchants with EchoBook — billing, the app, WhatsApp capture, and account requests.
How to reach us
We aim to respond within 1–2 business days. For urgent billing locks, include your merchant name and registered email.
Request account & data deletion
You can request that your EchoBook account and associated data be deleted. This page fulfills Google Play’s account deletion requirement.
- 1
Tap the button below to open an email to [email protected] with the subject “EchoBook Data Deletion”.
- 2
Include your merchant / company name, account email, and WhatsApp number used with EchoBook.
- 3
We verify you are authorized for that merchant account before acting.
- 4
We process verified requests and confirm when deletion is complete (or explain any legally required retention).
What we delete
Account profile data we control, team access for that merchant, and operational records tied to your account that we are not required to keep.
What we may retain
Limited information required by law, for security, billing disputes, fraud prevention, or backup integrity — only as needed and for as long as required.
Uninstalling the app or stopping WhatsApp messages does not by itself delete historical records. Use this request (or email support) to delete your account and associated data.